Call center

The main activities carried out at our call centre are:

 Inbound and outbound call management (customer care management)

 Claims collection services

 Telemarketing, telesales and advertising (supply and contracting, arranging meetings, introducing customers to products, loyalty programs)

 Execution of projects and activities related to the promotion of various brands;

 Data analysing, processing and archiving

 Multilingual services (English, Italian, Slovenian, Croatian, Serbian and German);

 Back office (database management, customer data processing, CRM, managing administration processes and activities linked to customer services)

    Research and analysis of customer satisfaction

WHAT WE OFFER?

 Coverage of service: Monday to Friday, 8:00 am to 8:00 pm (40 hours per week, shift work), Saturday by agreement

 Working schedule: Can be tailored to the client’s requirement. Secure services on holidays on request

 Our staff:  Team members with more than 5 years of professional experience in the field

 Training: If necessary and desired by the Partner

 Technical availability: Facilities: optical cable, workstations with PC, VoIP, server; If necessary (as an additional cost) phones, control and monitoring system for inbound calls and contract with local service provider for telecommunications

 Reporting: Upon request

 Satisfaction surveys: Upon request

 Invoicing and payment: Within 15 days from the invoice date

Arcus Net

Vladimira Gortana 38
52 470 Umag - Umago

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